In order for us to be able to compete with today's digital trends, we certainly need to equip ourselves with digital knowledge, have a team that is experienced in their fields, and besides that, we also need to know what technology is good to use. Is the technology used by the company integrated? This, of course, we must pay attention to the services provided in accordance with the expectations of the client.
To answer this question, the Phintraco Group through its subsidiary, MitraComm Ekasarana collaborated with Cisco, held an event titled "Connected Digital Experience" There's Never Been a Better Time to Connect with a Cisco Contact Center, on Tuesday, August 15, 2017, at Wira Function Room, Pullman Jakarta.
Cisco is known as a global company in the field of telecommunications based in California, United States. Cisco sells network and communication technologies, equipment and services to transport data, voice, and video to the world.
The event was divided into three sessions. In the first session, discussed Connected Digital Experience Journey with UCCX, by Chandra Herawan, Senior Manager of Unified Communications Bussiness Asia Region. The second session was also presented by Chandra, discussing CISCO UCCX Solution Demo & Use of Cloud. Then in the last session, filled with Consilium CISCO Solutions + Products & Demos by Dennis. After the material was delivered, as usual, the activity was filled with Q & A sessions, where each participant could discuss with each other a team of experts from Phintraco and Cisco.
Business people can develop integrated technologies to provide the best service to clients, this is what is expected by Phintraco and Cisco.
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